Start It Right
All I knew were roleplays about phone call scripts, presentations, objection & trial closing.
Through the programme, I learned how to roleplay with case studies by getting the new agent to first present the case. We will lay out the context, which is the background of the prospective client, such as their age, family, job, thoughts & problems, before proceeding to solve & find an approach to the case together.
This approach really helps new agents to explore the case at hand in greater depth than simply roleplaying for the sake of handling objections.